Note from Company: This is a direct job. There will NOT be any Training/Recruitment/Registration/Consulting fees collected from candidates before/after the placement.

Job Position : Desktop L1 and L2 / Technical Helpdesk

Job Designation : Service Desk Engineer

Job Payroll : Selected candidates will work with our client on our company payroll.

Job Type : Full Time

Job Category : Helpdesk | Service Desk

Walk-In Location : Bangalore, Karnataka

Job Location(s) : Bangalore / Mysore / Chennai

Qualification – Eligibility Criteria : (Mandatory)
# Full Time Diploma/Graduate, 10+2+3 (Min 50% Aggregate in 10th, 12th/PUC and Diploma/Graduation)

Desired Experience : 0 to 1 Years

Key Skills : MCP, Basic Troubleshooting, Good Communication

Desktop L1 – Job Description :
# Troubleshoot and resolve incidents (Hardware and Software) related to desktop and associated peripherals
# Troubleshoot Network connectivity (LAN) issues
# Installation of desktop and hardware
# Desktop Configuration – Network, mail client, internet etc
# Operating Systems (OS) installation / re-installation, upgrades and patches for desktops
# Software installations such as MS-Office, Acrobat Reader, mail client etc
# Installation of anti-virus on desktops and remove Virus
# Configuration of Print devices (network and local) on desktops

Desktop L2 – Job Description :
# Troubleshooting Desktop / Laptop OS issues
# Support for office standard software and internet client
# Isolate system issues; diagnose standard software issues and report hardware issues to respective team
# Installation / re-installation / configuration of systems, printers, scanners
# Configure desktop and laptop as per the desktop/laptop standardization policies of customer
# Installation / re-installation / configuration of in-scope client software / applications
# Installation / configuration of e-mail clients (Lotus Notes)
# Troubleshooting e-mail client related issues (Lotus Notes)
# Troubleshooting printer / scanner related issues (Limited to driver / OS issues- No hardware support)
# Install antivirus software and check virus definition auto updates
# Install approved patches onto desktops / laptops
# Disconnection of desktops / laptops / printers / scanners
# Configure Print Queues for Servers / Users / Groups
# Troubleshoot print queue related issues
# Configure appropriate rights and permissions for accessing printers
# Remove virus from respective desktop / laptop with the antivirus software provided by customer
# Exposure in working with any disk encryption tool is preferred

Technical Helpdesk Management – Job Description :
# Providing a Single Point of Contact (SPOC) for assistance with IT services under scope
# Log IT related tickets (incidents, service requests, events) from users- (received through phone, mail, logged tickets in the tool)
# Acknowledge the tickets, allocate appropriate categoryt
# Classify the tickets as per Severity and Impact
# Communicating pertinent information regarding incidents and associated progress to the stake holders on need basis
# Allocate the ticket to the respective support groups and track the ticket for closures
# Provide Level 1 support for all End User Issues pertaining to Enterprise applications (In-Scope), Operating System, Printing, Office Automation Tools, and Generic IT Queries
# Ensure activity details are updated in the tool by the respective support groups
# Route calls to the Suppliers in case of issues pertaining to Suppliers agreed in scope
# Route service requests to the appropriate teams (viz. user management group, mail management group etc.)
# Provide first level support for end user issues pertaining to desktop/laptops, OS, client applications as agreed in scope
# Escalate incidents / tickets which are going beyond the service levels
# Escalate incidents pertaining to Suppliers non-performance or delays
# Escalate issues pertaining to users non-availability or non-cooperation
# Maintenance of SLA matrix, severity and categorization matrix

Please Carry below documents (mandatory) :
# Updated Resume Copy

# Photo ID Proof (Passport/PAN-Card/Aadhar-Card/Voter-ID/Driving-License/College-ID)

Walk-In Date : From 20th to 23rd May 2015

Walk-In Time : 10.00 AM to 3.00 PM only

Walk-In Venue :
Skypro Technologies Pvt Ltd.,
No.5, B2/1, BJ Tower,
Huskur Gate, Electronic City,
Bangalore – 560100

Contact Person : HR