Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing business grow. Using your influencing and relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google’s key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

Working in the Global Customer Services Organization which is a part of the small- to medium-sized (SMB) Sales and Operations, you help the wider Global Business Organization better serve Google’s worldwide user base for our AdWords product. This fast-paced support and sales team quickly identifies and resolves customer concerns, while also focusing on adding value on every customer concerns and contributes to the growth of our programs.

You will hone your problem solving, relationship-building skills, supporting some of Google’s top advertisers and agencies by providing the best possible service via phone, email, or chat. You will have the opportunity to work with diverse markets and team members across the globe, sharing your advanced knowledge of Google products and advising our clients on the best strategy for them to achieve their desired results. Among your many attributes, you are a self-starter who is comfortable with a rapidly changing environment, and you have a strong desire to learn.

• Provide outstanding customer service and support to Google’s customers over phone, e-mail, and/or live chat. Willing to work in shifts.


• Focus on delivering on key results like customer satisfaction, first time resolution, efficiency and quality metrics.


• Add value to every client interaction by marketing the right products/services/features to customers.


• Partner effectively with second level escalation teams to solve customer cases that need specialist attention and care.


• Develop innovative ideas to drive process, product and support improvements. Collaborate with Specialists, Engineers, and Product team members on new feature development.